Important information for our customers
We believe that the right amount of information at the right place can be extremely helpful. Therefore, we have summarised, consolidated and explained many relevant subjects in this section. Should need any further important information please do not hesitate to contact us.
- AUTHORIZED TRADES
Unfortunately nowadays there are more and more companies using questionable means to cheat people out of their money. In order to guard you against such events we offer an official certificate as “authorised Desima trader”. Alternatively we can list you on our website in the section Customer Feedback. This provides you the highest level of authenticity and improves additionally your online-presence. Please do not hesitate to contact us if you have interest.
- ORIGIN AND CERTIFICATE OF ORIGIN
All our products are produced at our location Salem in South Germany. Our products have both Preferential-EU-Origin and Trade-Policy-Origin (Non-Preferential-Origin). Thus, no import duties should apply for the relevant countries (taxes and import fees of course remain unaffected).
For customers from countries that have a Preferential Agreement with the EU, we are happy to print the required declaration of origin on the invoice. Please let us know in case we forget.
For customers from countries that have a Trade Policy Agreement with the EU, we will gladly send you an official certificate of origin when wished. The preparation for such a document requires an official certification from the German Chamber of Commerce and takes about 7 days. Unfortunately, we will have to pass on these small extra charges to you.
- CERTIFICATES
The two most important certificates are the „CE Declaration of Performance“ and „Certificate of Fire Behaviour“. These can be found under Textile Wallcoverings or under Downloads.
- COATINGS
We are fully aware, that especially in projects, a fire retardant or protective coating is demanded. This often requires the use of poisonous chemicals which is in contradiction to our use of natural materials and our desired product character.
- EXPIRING COLLECTIONS
The articles in our collection catalogues are generally available for 6 years and in many cases have been on offer for decades. This is valid primarily for our traditional silver Desima Collections, whose articles carry a 4-digit article number. Most of these coverings are in stock and when not can be produced within 2 weeks. Some years ago we sold from time to time alternative collections. These catalogues had a brown cover with an alternative logo. These books (Schloss Salem, Diamonds, Jewels etc.) are no longer a part of our standard portfolio. They have a 5-digit article number. They will be produced only when specially ordered and need 3-6 weeks lead time. The following document summarises a list of expiring collections. Please contact us if you have any enquiries.
Expiring Collections (PDF)
- GLUE
In order to achieve the excellent results expected from such high quality wallcoverings the use of the correct adhesive is essential. The paste for our textile wallpaper should only contain a minimum amount of water to ensure sufficient adhesive power. We recommend Desima Power Glue for our exclusive Textile wallcoverings. Further information can be found under the section Power Glue. Alternatively you can use comparable adhesives from other manufacturers.
- PROJECT BUSINESS
Long term partnerships, based on fairness and mutual trust, are at the core of our philosophy. The person who does his or her very best deserves his or her just rewards. For this reason, we support our partners in the strongly fought project business (> 100 m²) so well as we can.
We realized that it is difficult to work with specific reservation measures. It is much more important to ensure open and continuous communication. If you have a relevant project coming up, please inform us in time with all relevant details (item, quantity, location, project). We will include the data in our database and do our best to protect your project for you. It is VERY IMPORTANT that you stay in continuous contact with us (every 2-4 weeks) so that we can follow up and understand the relevance of your project. It is certainly difficult to guarantee 100% security, however this procedure with a close contact has proven very well for us.
In this way we hope to be able to give you practical room for manoeuvre in your projects. We are aware that the market conditions for our customers are far from simple but we want to follow the commandment of fairness and to support you wherever we can.